Getting On - Season 1 Episode 2

In the wake of Beverly’s departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric, \”cruise-line based\” agenda that he’s convinced will improve ward ratings. Patsy soon learns that managing patients – especially highly uncooperative and feisty ones like Varla – isn\’t necessarily improved through customer-service metrics. On the other hand, a more docile patient named Donna wins DiDi\’s affections and displays impressive karaoke skills.